Use the web device to register a claim for shipments which are damaged, lost or contents that are missing.
Use the internet tool to file a claim for deliveries which are damaged, lost or lacking articles.
File a claim for FedEx Express Р’В® , FedEx Ground Р’В® or FedEx cargo Р’В® shipments. Filing is without headaches.
- File a claim that is single
- File a batch claim
- Increase a claim
- Essential tips
Filing online: an ongoing process filled with benefits
Convenient claim access Log in to pre-populate your claim details, check out the status or cancel your claim.
Protected re payments Save paper and get your claim re re payments faster through Electronic Funds Transfer (EFT).
Versatile log that is reporting to see, download and share your claim reports as much as one year once you file a claim.
Effortless filing Start your claim without logging in by entering the delivery number that is tracking.
Account administration You determine who are able to access your account s claim filing, status and reports.
Claim preferences put up account choices for notifications, proactive email messages, claim re re payments and functions that are administrative.
Just how to file: Step-by-step directions
Utilize these guidelines to file claims for FedEx Express Р’В® , FedEx Ground Р’В® and FedEx Freight Р’В® deliveries from:
- In the U.S.
- The U.S. with other nations
- Canada to your U.S.
For shipments originating from beyond your U.S. (except Canada), contact FedEx Global customer support at 1.800.463.3339.
– Enter your tracking/PRO quantity. – pick your claim type. – Complete the online claim type.
(Documentation isn’t needed for claims with declared values of lower than $100)
Drag and fall documents from your own computer to your claim. Supporting papers range from:
– Scan of FedEx Р’В® US Airbill, FedEx Ship Manager Р’В® printout, and/or FedEx Ground Pickup Record – Photos of package and damaged contents (if applicable) – Serial number(s) of damaged or lost product – Proof-of-value paperwork, such as for example: – Copy of original invoice from vendor/supplier – content of retail invoice/receipt – Final verification display screen of an on-line purchase with proof re re payment – Itemized repair invoice or declaration of non-repair – Appraisal(s) – cost declaration
For Freight claims, please deliver documents that are supporting .
Review your data, submit the claim type, and printing the full situation number web web page for the documents.
We will alert you in the event your claim calls for an assessment. Keep up with the shipment s packaging that is originalincluding cartons and articles) for assessment and have them until your claim is remedied.
You are able to conduct your own personal package inspections for FedEx Express or FedEx Ground shipments into the U.S. by having an announced value more than $100 much less than $1,000. Merely download and complete the Inspection Report (400 Kb PDF). Upload and connect any electronic images of the shipment s packaging and/or content to deliver aided by the assessment report. Mail or email the finished report and images towards the target suggested from the kind.
Log on to look at the status of one’s claim online or to request e-mail updates.
Schedule reporting and see your claims report for FedEx Express and FedEx Ground throughР’ FedEx Р’В® Reporting Online.
Batch claims: File as much as 200 claims at the same time
Make use of these guidelines to register a solitary claim making use of a two-step procedure, or as much as 200 claims in the past for FedEx Express Р’В®Р’ Р’ and FedEx Ground Р’В® deliveries from:
- Inside the U.S
- The U.S. to many other nations
- Canada to your U.S.
For deliveries originating from away from U.S. (except Canada), contact FedEx Global customer support atР’ 1.800.463.3339.
Step 1: sign in to fedex – If you don t have FedEx account, get the types of account that’s right for your needs.
Step two: choose the File Batch Claims download and tab the template
Step three: fill out your claims information and save your valuable file
Step: utilize the Browse function to choose and upload the file – Your uploaded claims will show up in the bottom associated with the web web page.
Action 5: Review and improve your batch claims – FedEx saves your valuable time by reviewing your batch claims for mistakes before you distribute them. – Message and mistake alerts will show you through the claims that need further attention. – while you make corrections and include documents, click Refresh Table to see updated status centered on your many current modifications. – you’ll conserve your claim at any moment and return to it later on. – When your entire claims reveal the icon that is green you re prepared to submit your batch claim.
Action 6: Submit your batch claim – Review your data and submit your batch claim. – Print your instance number web page for your documents.
Increase a Claim
Add supporting papers
To speed your claim process up, upload supporting documents for the FedEx Express or FedEx Ground claim when you obtain it.
(Documentation is not needed for claims with declared values of significantly less than $100)
Drag and fall documents from your own computer to your claim. Supporting papers may include:
– Scan of FedEx Р’В® US Airbill, FedEx Ship Manager Р’В® printout, and/or FedEx Ground Pickup Record – Photos of package and damaged contents (if applicable) – Serial number(s) of damaged or lost product – Proof-of-value documents, such as for example: – Copy of original invoice from vendor/supplier – content of retail invoice/receipt – last verification display screen of an on-line purchase with evidence of re re re payment – Itemized repair invoice or declaration of non-repair – Appraisal(s) – cost declaration
For cargo claims, please deliver supporting documents to file.claim@fedex .
Essential ideas to bear in mind
Whenever filing a claim РІР‚вЂќ whether you deliver it online, by mail or via fax РІР‚вЂќ bear in mind these key guidelines:
File promptly You must register your claim for damaged or missing contents no later on than 60 calendar times from the delivery date for U.S. packages and 21 calendar times through the delivery date for worldwide packages. Claims for undelivered or shipments that are lost be filed within nine months regarding the shipment date.
Prepare yourself You will definitely require your monitoring quantity to submit a claim on the web.
Attach documents that are supporting can register a claim you need to include supporting paperwork, or include it later on. Just drag and drop papers from your own desktop to your claim type. For damaged items, connect paperwork such as for example proof of value ( appraisal or invoice) and photos of this damage.